Healthcare · Case Study
Multi-Specialty Clinic Automation
Multi-specialty clinic chain (4 locations)
8,400+
Appointments
−37%
No-shows
120/mo
Staff hours saved
The Problem
- Front desk staff spent 60% of their day on the phone for booking and reminders
- No-show rate was running at 28%
- After-hours inquiries were lost completely
- No unified patient communication history across the 4 locations
The Solution
- Deployed an AI triage agent on WhatsApp for booking, FAQs and triage
- Automated SMS + WhatsApp appointment reminders 24h and 2h before
- Built a unified CRM/PMS view across all 4 locations
- Local SEO + Google Ads campaign per specialty per location
System Flow
End-to-end automation
1
Ad / search / referral
2
WhatsApp AI triage
3
Doctor + slot booked
4
24h + 2h reminders
5
Visit + post-visit review
Results
What changed
- 8,400+ appointments booked through automation in 6 months
- No-show rate dropped from 28% to 17.6% (−37%)
- Front desk staff saved 120 hours/month combined
- After-hours capture: 24% of all bookings now come outside business hours
"We were drowning in phone calls. Now patients book themselves on WhatsApp at midnight, and our reminders mean far fewer empty slots."
— Operations Head, Multi-specialty clinic chain