Healthcare · Case Study
Multi-Specialty Clinic: WhatsApp Appointments & Recall Automation
City Care Hospitals
22% → 7%
No-show rate
-65%
Reception call volume
+18%
Recall revenue
The Problem
- Receptionists handled 600+ daily calls for appointments; no-show rate was 22%; lab-report delivery was manual and slow.
The Solution
- Deployed hospital CRM + WhatsApp appointment bot + AI triage + automated lab-report delivery and patient-recall campaigns.
Results
What changed
- No-show rate 22% → 7%; reception call volume -65%; recall-driven revenue +18%.